Practice Information: Basic Information About How the Clinic Operates
Dr. John Erb, Medical Director
Phoebe Collard Nurse Practitioner
Aynslee Dawson, Nurse Practitioner
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Appointment Policy
Regular appointments are booked for 15 minutes and general physical exams for 30 minutes. To ensure adequate time for proper assessment, you will be asked to book another appointment if a of your concerns cannot be fully addressed in one visit If you are experiencing new problems, please make a specific appointment, rather than waiting for a scheduled follow-up. Each family member who needs to be seen will need a separate appointment. If you need to reschedule an appointment, please do so as soon as possible. If you do not give 24 hours notice of cancellation, you will be billed accordingly. Practice Objectives
Medical Office Assistants Robin and Jennifer are the office assistants for Dr. John Erb, Dr. Michelle and Phoebe Collard (NP). Medical office assistants answer phones, book appointments and arrange referrals. The office assistants do not discuss test results and do not give medical advice. In certain situations, the medical assistants may recommend that you call 9-1-1 or go to the emergency room. If you leave a voicemail message, we will make every effort to return your call within 24 hours. Clinic Nurse Amanda is the clinic nurse. She will take you to the exam room, and likely take your vital signs including blood pressure. Amanda administers immunization, allergy sorts, venipuncture, and ECG’s. She also assists the practitioners with surgical procedures. Teaching Facility We are motivated to provide a teaching environment for medical and nurse practitioner students. For you, this likely means that you see both your caregiver and student during the time at the clinic. We appreciate your support in this regard. Prescription Refills Your caregivers will prescribe sufficient medication until a reassessment of the medical condition is required. It is your responsibility to keep track of your medication. Please call for an appointment at least 2 weeks before you run out. Narcotics and other controlled substances will NOT be filled by phone. After Hours Coverage After hours, you can call the Telehealth Advisory Service (THAS) at 1-866-553-7205 to speak to a registered nurse for general medical advice. The nurse will fax your doctor a summary of your medical concerns and the recommendations given. There is an urgent care clinic (UCC) every Monday through Thursday and on the weekend. Details will be left on your voicemail. These clinics alternate between these locations: Stone’s Mills Clinic, Dr. Maitland’s Office. Seeley’s Bay Medical Centre or Lansdowne. |
Test Results
You will be called about your results only if medically necessary. Please do not phone asking for results. Uninsured Services Some services previously covered by the provincial health plan are no longer insured: · Removal of benign moles · Removal of skin tags · Camp physicals · Driver’s License physicals · Wart treatment with liquid nitrogen · Referral letters for physiotherapy · Massage therapy · Orthotics for insurance purposes · Any forms that require physician’s signature. Please see the posted list of fees for uninsured services. Patients will be billed directly for: Photocopies requested by patient - $ 0.25 Telephone Prescription Renewals - $10.00 Missed Appointments - $30.00 Driver's Medical - $90.00 Sick Notes/Work Notes - $10.00 Insurance Forms Min $25.00 Transferring Records - Min $30.00 TB test - $10.00 Travel Consultation (Plus $10.00 for each injection and cost of Rx) - $25.00 Wart Treatment - $10.00 Office Hours Monday to Friday 8 am – 5 pm excluding statutory holidays. Our phones will be answered from 9 am to 12 pm and 1:30 pm to 4 pm. Please leave one detailed message. We will make every effort to return your call within 24 hours. This is a scent free office. Please refrain from wearing perfume and other scents. Waiting is a nuisance, we agree. However, emergencies and unforeseen problems occasionally arise. We appreciate your courtesy when waiting is necessary. You too will receive our careful attention. Thank you |
